jdhunter at ace.bsd.uchicago.edu
Sun Dec 12 22:31:03 CST 2004
>>>>> "Joe" == Joe Cooper <joe at enthought.com> writes:
Joe> As soon as money changes hands, no matter how cheap we sell
Joe> those CDs or how largely a "No Warranty and No Support"
Joe> statement is printed on the label, folks who buy it will
Joe> start calling us and emailing us directly, asking questions
Joe> and expecting answers. And if something doesn't work right
Joe> someone will want it fixed, NOW! It sounds ridiculous to
Joe> most folks (me too), but I've been involved in Open Source
Joe> software on a lot of fronts and I /know/ it would happen. In
Joe> fact, the most demanding users are nearly always the ones
Joe> who've given the least to a project, in terms of effort or
Joe> money. Not that I'm bitter or anything. ;-)
It doesn't sound ridiculous to me. In fact I wouldn't be surprised if
you sometimes get a similar reaction from folks you provide the goods
to for free. End users struggle with things that are obvious to
developers, and in the process can shed light on what is wrong with
the software or documentation. If it's worth releasing, it's
probably worth supporting.
My experience with enthought python is that it works amazingly well,
presumably because you've configured and tested the hell out of it.
So the support commitment would be manageable, I'm guessing. Sure
there will always be some crank who'll make your life miserable, but
it might be worth it.
"the most demanding users are nearly always the ones who've given
the least to a project" (amen, but not naming any names)
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